Our Reviews

Well, I'm surprised by the price, but as everything else things are rising. Also, though they stated they computers were down, i still got out at a reasonable time. thank you!

Needed a key fob replacement. It was done quickly and professionally. I don’t use social media but you may post my review.

Best purchasing decision we have made. The staff was attentive, responsive, and polite. Highly recommend.

Good job! Vehicle was serviced in a timely manner. Thanks!

On time schedule and quick service. Very friendly people.

Great friendly staff

Good

Rachel greeted me when i walked in the service department. She was very polite and had great customer service. Josh also helped me with questions about a part for my 2022 Chevy Malibu. They both gave excellent customer service.

Great sales rep awesome explanation from finance

Easy to purchase new vehicle Friendly staff at Best

Everything was get, except my tires has an awful rough ride. I wasn't asked what kind or band tires I wanted, only that I needed tires and the guys had my truck on the rack now, so do I want them changed and given a price of $67.00 each. With new tires this shouldn't be. I need to come back for tires fixed.

came in for oil change- Racheal handled the rest

Great customer service throughout the entire process. Stephen did a wonderful job keeping us informed and making us feel comfortable until the car was in our hands. The entire team (finance and sales) did a tremendous job from walk-in to purchase. Thanks again for a great experience.

The person who checked me in was pleasant but I'm still upset. I'm upset because I asked do oil change comes with tire rotation. He said yes. I asked can someone take at a look at my front driver tire he said ok. But, if it need to be repaired I would have to leave it ok. When done. I asked about the tire. He said it's fine the tread low might want to think about a new tire. Ok. Its now 2 days later and when I get in the vehicle the same tire I asked about pressure is at 21. This let's me know my tire rotation wasn't done nor was the tire checked. This also makes me question was the tire rotation ever done especially since this is my 3rd time coming. I shouldn't have to hold anyone hand to do their job nor nag anyone about questions I ask concerning my vehicle. Very upset

They were very rude they fixed one thing on my car totally different then I needed and charged me and then said what needed to be fixed was no longer made and sold so I was charged 448.00 for something I did not need.

Want a gray and black truck didn’t have color l wanted.

We had excellent service.

I went in for oil change. Rachel greeted me and took my truck in right away. Her hospitality was great. It only took about an hour. Great service.

ever thing was fix

Most of the process was done over the phone and I spent very little time at the dealership

Everyone was nice and courteous!!! Simply outstanding 😃

Efficient

Fern was a great salesman to work with. Second vehicle we purchased with Fern. Always helping to make the deal work.

Excellent and fast service

Arrived Monday April 7th with damaged tire and rim. I was told they would have to order both. Rim arrived but not tire. Tire would have to come from Dallas. April 17th I arrived at 7:45, mentioned car pulling to right and if they were going to check the alignment. I was told probably because of small spare tire it was pulling to the right. I departed at 9:00, I noticed car was still pulling to the right I made a u-turn back to Best Chevy. I was than told I had steering problems and undercarriage damage, and would have to order the parts. I asked if I could still drive my car and was told it wouldn't be safe. I was very disappointed In Best Chevy service department not realizing the extent of the damage when I first came in on April 7th. So I drove a unsafe automobile for 10 days only driving side streets, not going on interstate because of the pulling to the right.

Josh received my truck in to service without notice, had it diagnosed quickly, and repaired quickly.

excellent service

Got my usual oil, change and tire rotation. All good except for the guys having briefly misplaced my wheel lock. But we found it!

Disappointed on the length of time it took for a oil change. Had an appointment for 9pm, was there at 9 and didn't get my truck back until 1119.

I was greeted warmly and professionally.

Everyone was so helpful. They took the time to find what we wanted. Then they have our preferred color and interior so they found us exactly what we wanted!

I had an appt. For an oil change & tire rotation, upon arrival I was informed it would be over 2 hours before the car would be ready.

Well, I went in looking for a car for my daughter, and I found a great sales woman. Her name is Melissa and she’s awesome. No pressure she let us take our time walk us throughout the process explain everything to us demonstrated everything awesome job!

Best in the Business.

It was a good experience and Fern was a great salesman

Tried to charge 11,000 dollars for a reduce enigine power which is really a manufacturer defect and recall problem But yet and still... they claimed not to have a tech for a week. I lost work over a simple computer issue that was suppose to be a simple fix but these animals only wanted to rape my pockets. Who in today's world in the lower parts of society, has eleven thousand just sitting around to randomly give a mechanic shop that's insane. I Bring my car regularly for inspection and they found no problems. The only thing happened is the key fob tripped up the computer. That's not the customer problem if the car is already prone to these kinds of breakdowns and you literally don't have to do anything for the issue to arise. That's my horrible experience with chevy's unqualified associates on veterans in kenner lousisana.

Loved the dealership and my salesman

Great and quick

Very friendly staff. Great communication over the phone and willingness to work a deal. Absolutely a hassle free experience. Great job!

Had great service

Excellent and quick service to install bed cover

The salesman Daren Davis was amazing, great customer service. I would recommend everyone that is ready to buy to see Daren

Abdul THomas was excellent. Showed me the trucks I was interested in and then showed me a few that were a notch higher. I ended up going with the slightly more expensive one.

Car had Transmission issues on a Sunday afternoon and was towed to Best Service Department contacted me at 6:45 am on Monday. I was impressed with their ( Oscar) quick follow up. Unfortunately after going thru the car and driving it 20 miles they could not duplicate the issue. I understand it is a GM issue and no fault with Dealership. I am satisfied with the service I received at Best Chevrolet. Disappointed in Car!

Melissa and Blake handled things professionally so well. Everything was done in a timely manner even with the couple of road blocks we hit. Everything was explained to me thoroughly and i wish i could’ve gotten their business card so i can recommend others to them.

unusually long wait of three hours for oil change/check up

Great experience, probably the best experience and nicest people I ever dealt with buying a vehicle. Melissa was great , brought us the truck to look at under the canopy in the pouring rain, now that’s service

Pros: The cashier who greeted me was very nice and honest about the possible wait time for my scheduled service appointment, which was approximately 3 hours. Cons: The people who usually take care of appointments such as check you in, saw me walk-in, did not greet me or anything, but walked to the back for something which prompted the cashier to greet me and check me in. The lady came back from the back and stated “she is helping you” not very friendly- I get it, it may have been a rough day, but it cost nothing to be nice. At the end of my service approximately a little over three hours of waiting, I get a phone call letting me know that my vehicle was ready, compared to the other customers where someone came in and let them know their vehicle was ready, maybe it was time for the person to get off, but the same person over the phone was in the service building and stated “have a nice one” and called me by name. Small, but treat all customers the same.

The mechanic, Mike, has been taking care of my 2016 Corvette since I purchased it. He has always kept me informed about the status of my vehicle and about any issues which need to be addressed. Mike has never steered me wrong and has kept my vehicle in top notch shape.

Very nice

Melissa was great, knowledgeable and very informative about my vehicle

June was great, professional, and my truck was ready in a short amount of time.

I like getting my truck service there the appointment time be accurate & the service team are great!

I brought my vehicle to be serviced and it was done in a timely manner.

Friendly, knowledgable staff.

The salesman was nice. and told us a lot about the cars we were interested in. Which helped a lot.

I was pleased with the ability to get me in asap, and provide me transportation back home, and pick-up when my vehicle was ready. Very professional.

Everyone was very helpful at getting me in the car I was looking for. A super friendly sales staff that made me feel comfortable throughout the process.

Didn’t have the tire in stock but made it happen

I only gave 4 stars as the service rep did not call me when my vehicle was ready.

Work done was handled professionally.

very good

Darren was easy to work with, everyone was very professional, answered my questions and for the first time I enjoyed buying a new car. I can see why Best Chevrolet is called Best Chevrolet, because the team they have there is the BEST. Thank you so much for having people who truly care about the customer, from the sales department, finance department to the car service department. Not once did I ever feel like I was as just a number, I was treated like a person and they listened. You have an awesome team and I have been telling my family and friends about my wonderful experience with you. Again.. THANK YOU

I was having my car service. Service is always great with Rachel.

I always get a great experience.

Fast service

Great

I think the salesman, Andrew is great. He was actually the highlight of the experience. However, my total experience was horrible and I would never do business with this dealership ever again and I’ve already told someone that asked me about my purchase not to go there. First off, there were details told to me via text and verbal phone communication that was miscommunicated/untrue but that’s not even the worst part. The first day I came there, I was with my son. I came there for a 2023 Genesis. We drive 42 minutes from my city. This is when I was told the type of payment I would be expecting on the car and this was upsetting because I had literally talked to someone named Lakisha and expressed I didn’t want a note over $400 before I even drove down there. With this information, I was prepared to go home. That’s when the salesman brings in a more seasoned salesman, since my salesman has only been there a month. The seasoned salesman speaks on how the Genesis is a high maintenance car although I’ve owned one for the last few years and a Genesis was also what I was trading in. The seasoned salesman stated that there is a Chevrolet Trax that he could put me in with no money down with my trade in, although it would save just a little on the note. My exact words, while my son is sitting on my right, my salesman standing up, and the seasoned salesman seated behind the desk, was “I’m not going to like a Trax”. The seasoned salesman exact response was, “You’re going to like it and if you don’t you can come right back up here and get your Genesis”. My son and I would then wait for financing and we sat there a total of 5.5 hrs that day. This is the part where I was already furious. My son and I left and drove 42 minutes back home as we were exhausted and hot. I decided not to do the deal. I told my salesman and he understood. Mid ways home I realized I forgot my title and registration so I texted the salesman I’d be back to get it so please put it in a safe location. The next morning my phone is buzzing about the approval of the Trax and to come in and get it. I drove down to the dealership by myself this time. My wait this particular day was about a hour in a half but luckily not as long as the day before. The deal was done, I was shown the mechanics of the vehicle, and I drove it home. Made it home around 4:40 pm. By 8:30 I sent a text to my salesman, Andrew, letting him know I wanted my car back and needed to know my options. The next morning he responded asking what did I decide. I called the used sales manager, Chris, because this is who i was introduced to and spoke with on my first day there. I proceeded to tell him that I really wanted my car back and that I did not want to get into another vehicle. He stated that he completely understood and that he needed to speak with the season sales manager that I dealt with and then he would give me a call back and asked was my number displayed the best number to reach me. I confirmed it was. Two hours have passed by and I still had no word from him. In the middle of waiting for the phone call back. I’ll also text the seasoned salesman. After about three hours had passed the seasoned salesman called my phone and explained to me that the dealership does not take returns of vehicles. I was devastated because all I wanted was my car back. I felt my anxiety coming on at this point. The contract definitely states that There is not a remorse buyer cancellation policy with the dealership, but of course I did not read that when I was signing for financing and of course the finance manager did not point that out. I do know, however, that dealerships have the discretion to give a person’s vehicle back or to return a vehicle that the customer no longer wants. I also understand that a salesman will do what it takes to get a sale even if that means lying. So the situation is that the seasoned salesman knew the entire time when he told me that if I didn’t like the new vehicle I could get my Genesis back that it was not the truth. I still do not want the vehicle that I’m in and I expressed that this past Friday and a phone call that was received from the season salesman. He stated to send a copy of my car insurance in because certain car insurance companies have incentives that can be given towards a vehicle should I want another one to replace the one that I’m in. I have never heard of this before in my life, but since he has been a salesman for over 30 something years I trusted the fact that this was a possibility. I sent the copy of my insurance ID card over and receive a call back from him stating that due to the fact that it was a Saturday my insurance company could not be reached and that he will call me on Monday once he figures some things out from the insurance company. Now here it is Tuesday evening and it is at the end of business day for most companies and there has been no call. I truly believe that this was just to verify that I now had insurance on the vehicle so that the dealership is not responsible should anything have happened to the vehicle. This is not how you do customer service. Oh, and the reason that the seasoned salesman called me is because the use car sales manager did not want to make the call to me to give me the bad news that I could not get my car back is what I was told. I will never utilize this dealership again and I will never advise anyone else to do so as well. Andrew has great potential and I hope that he thrives wherever he decides to be even if it’s to remain there.

The service was timely and the service tech was professional and friendly!

Excellent service, great friendly hospitality, definitely recommend Best Chevrolet. I’ll be back

Fast friendly and very professional all the way.

Fast and efficient service.

Quick And easy

Quick and easy oil and filter service

Fast and Reliable Service as Always

Wait time for an oil change and tire rotation is not acceptable. I am having buyers remorse that I will be sharing with my friends and family. I am enjoying my 2025 Equinox yet dealing with Best Chevrolet has me concerned with future service events. On very strong positive note, the waiting room exceeds the competition hands down.

I was quoted 1 price and had it repair 2 day later truck doing the same thing, I paid over 1,700 dollars then , I was quoted additional 700 dollar for the same thing, didn't appreciate the cost, wrong diagnose ,

Outstanding customer service

I went and was greeted by the employee, then I waited to have my oil changed in the lounge and went home.

Was going to give 1 star because part could not be found for my recall service after being told it was in.They were going to be send me home without service. After speaking to Oscar who checked me in, they found the part and completed the repair. The repair was completed as I waited and was ready in short order.

MY OIL CHANGE WAS DONE IN A TIMELY MANNER.

The First dealership that got me on believe in hope and most definitely very welcoming

Great

My service person (Rachel) always welcome you and check on you to make sure you are okay while waiting for your car.

This was probably the best experience I have had purchasing a vehicle. Karla and Alex both helped me and took their time with me.

Communication was very very bad, service as a whole very bad, and was lied to about no loaner vehicles

I had to start the coffee and had to ask about a recall

THE WHOLE EXPERIENCE WAS GREAT

Overall my experience was very good even though I was anxious, angry and frustrated that the vehicle I just purchased had such extensive issues. NOTE: Truck was purchased from a GM dealership in Broussard LA. I appreciate the fact that Best Chevrolet service team (Josh, techs, and other staff) were methodical, thorough and thoughtful in making the rework repairs, then checking the results before handing off to me. As you mentioned, I hope I never have problems related to that issue for the life of the truck going forward. As explained, I understand the issue with the tailgate didnt resolve itself and that the service department ordered the parts necessary to address the lock/unlock failure to respond with the key fob. One other item I ask to be addressed is replacement of the backup assist camera on the tailgate as view/clarity is not good at all. The ladies at the service counter were friendly, easy to converse with, and we shared some laughs. They provided great information for ordering GM parts and receiving them with free shipping to Best Chevrolet. I apologize I can't think of the young man's name, but the week prior to truck being ready, I needed my tools and a key from the truck. This young man was so polite and helpful. He didn't have immediate access to the truck when I first arrived, but made sure to have them for me a few hours later when I returned and even loaded them in the loaner vehicle for me. He lightened my load spiritually that day as he was heading back in with "thank you sir and God bless you." His open faith really blessed me. Josh explaining the warranty and paymemt process helped ease my concerns. The only outcome I don't like is that the warranty company refused to reimburse the $115 3% card fee. That for me negates have a zero deductible. In closing, I will feel very confident in giving Best Chevrolet more business and a 5⭐ rating at the conclusion of addressing the tailgate and camera issues. Thank you and very respectfully, Henri Hammond (337) 793-6190

As always fast and easy

I always have a good experience. Rachel is so nice and very helpful.

very good

I was told that since my truck has over 100,000 miles on it I can't buy the three oil change package for a lesser cost. This makes no sense! They also tried to charge me $552 for a $300 tire. Can you say; "bad business" Joe Praner 504-377-5844

The necessary parts were in stock and my vehicle was repaired within hours.

I have looked all over for my Adams car care kit that I have not found. It is included in the 1295.00$ safety package I would like to have that. Overall experience went well and thank you so much for a great buy on the truck I was looking for. I actually drove 900 miles one way for this truck.

All went well,very pleased.

Very pleased.

Ben Hocevar was excellent as our salesperson. The rest of the staff were easy to deal with as well! Great experience will refer friends and family to them!

Had an appointment but due to so many walk ins my appointment got pushed back. We make appointments for a reason. People who walk in should get a 2-3 hour window of oil being done. Service people should put pause on walk ins once an appointment comes through. It makes no sense for us busy people who makes appointment for a reason and no get serviced. Receptionist knew I was upset and puts me through an advisor which by rights should been service manager. To this day I never got call back since I called Thursday the 14th. Terrible service department will never go there for service.

All great

Everyone at the dealership was friendly and kind. I enjoyed the experience.

Fernell was the best salesman for my truck. He was patient, genuine and knowledgeable of many trucks. He paid attention to the expectations I wanted in the truck and went beyond that and found me somethibg better. Fernell is defiantly the man for the job. We appreciate you, thank you again.

Your sales person was knowledgeable, professional and listening. A great experience.

Employees were friendly, accommodating and kept me informed on the progress and status of my vehicle from start to finish

The Best experience ever! Professional and helpful!

It was very good! Abdul Thomas was an excellent salesman! He was very helpful & caring!

Everything was speedy and on time. The customer service was A1

My vehicle was towed to shop. I was called at the end of the week and advised I needed a new transmission and brakes. I went in person to get a print out of the total for repairs which I was quoted $8400 and mind you I was provided this total in writing. I thought about for a week and advised they could complete repairs. When I was called to let me know my vehicle was ready, I was quoted over $800 more. I was livid. When I advised of the print out they provided me but claimed they could not honor and when I asked for a manager, they claimed he was not available. I needed my vehicle and at this point they had my truck for over a month. After driving my truck for 3 days, the check engine light came on. I have never had such a horrible experience when getting repairs @ my normal shop in the area where I live. I only brought my truck to Best Chevrolet because I was visiting New Orleans over that weekend. And boy that was a huge mistake:(

I made an appointment to get my oil changed. Took me on time and and it was ready in an hour.

Very smooth

This time i have oil chance that did so quick.

Always helpful with everything. Nicest people

June is always great. She kept me informed constantly. It's very hard to get a good Service Advisor and she is a keeper

Holes my salesperson was excellent, professional and very knowledgeable about the vehicle I purchased.

Service department was its usually great self! However, the new salesman with the bad credit rating who drives a Ford who approached me in the waiting room was a bit much. I get the "captive audience" angle, but the sales pitch and life story was uncalled for.

Josh provided excellent customer service with helping me get my car repaired

Darren and Austin helped me out tremendously all the way thru especially Darren Davis this is my second vehicle buying with him and it most certainly will not be my last

Friendly service

Quick and friendly

It was great. Everyone was extremely friendly and helpful

Fast

They worked with us to get my note where we wanted! Took great care of us

We have always owned Chevy vehicles for many, many years. The experience was awesome. I expect it to be awesome. And, I am never disappointed.

My experience with scheduling and the services received was very easy. Everyone that I dealt with was very professional, knowledgeable (about my needed services) and most of all helpful.

Friendly service fast care

Was fast and help me order extra parts

Huge thank you to Oscar and the Bear Chevrolet/Best collision teams for helping me sort out a nightmare car situation. I greatly appreciate the excellent customer service and help I received from Best.

I brought my Equinox in for a Oil Change and Rotation. Waited 1 1/2 hours and when I got in my car noticed that my tires were not rotated. I had 1 tire lower (driverside front) than the others. Not only did they not rotate the tires but they also didn't check tire pressure. I then had to wait an additional 20 minutes while they did the rotation.

Bought my truck a month ago. I’ve only driven the truck 2 days and the rest of time it’s been in service.

I paid for an oil change and tire rotation at Best Chevrolet, expecting both services to be completed as promised. However, when I went to pick up my truck, I quickly realized that the tires had not been rotated. Concerned about the oversight, I approached the mechanic who brought my truck around and explained the situation. Unfortunately, he seemed unaware of the issue and told me that I would need to take it up with "them," referring to the service department. Frustrated by his lack of assistance and the fact that I would have to resolve the mistake myself, I decided it was best not to return to Best Chevrolet for future services.

Fast service very reasonable prices

Salesman was great

Everyone there were very professional and welcoming.

Darren was fabulous and got us in and out. They worked with our budget and gave me a fair price for my trade in. Cannot recommend enough.

Salesman was good

I arrived at 830am and left at 445pm. Two hoses that are part of my cooling system along with both front and rear breaks were repaired. It wasn't until Rhonda Thommasie arrived, that she ensured the mechanic was progressing as he should. My service advisor communicated with me but it was all very vague responses making sure he didn't commit to anything. Almost like he was going to get in trouble if he made a commitment to me that could not be met. So I spent over 8hrs there. I'll never make the mistake of letting another service advisor assist me, other than June. She will be my only POC going forward, she has always displayed the communication to me in previous visits. I can't judge the service department based off this experience, because this has been the only time something like this has occurred.

Professional Service

I liked the experience- it was quick, no haggling, everyone was helpful

Our salesman was awesome from the phone call driving in all the way to driving of with our vehicle! It's the second time we buy from Best Chevrolet and will continue to do so!

Service great much shorter than anticipated so that's a plus

Good service, friendly and fast

Our visit was very good. Our service rep. June was awesome. Very nice to talk with and very attentive to our needs.

Oil change is done in a timely manner completed professionally

Employees are really kind & helpful! Our truck was done within 1 hour which was very helpful

It was great

very good

Great sales experience

Made appointment, work completes timely. June is great

Very satisfied

I had a very good experience at Best Chevrolet. Very Professional and timely service.

Ms. Rachel is pleasant all the time i take care car in. She makes coming in worthwhile. Thank you Ms. Rachel.

Most pleasant experience that I’ve ever had when having a vehicle serviced

I had a great experience at this dealership. The entire team did a marvelous job from start to finish—professional, attentive, and truly committed to customer satisfaction. My salesman was the best—knowledgeable, patient, and made the whole process smooth and stress-free. I couldn’t have asked for better service. Highly recommended.

Good

June was exceptional as always. She stayed in communication with me through the entire process, updated me when the mechanic updated her, gave me the worst case scenario and delivered early. I appreciate her customer service.

Went in for oil change and tire rotation they did not rotate my tires. I took off one of my caps off of my tires, just in case to see if they will rotate my tires and they did not rotate my tires.

I went in for an oil change. I had an appointment and they took my truck not to long after I got there. They were finished with in 45 minutes.

Our salesman, financial manager and the man that explained the operation of our new vehicle, were very polite and helpful. The sales manager on the other hand was rude and very insulting. He commented that we were putting down money for the purchase of our vehicle which we financed through our CU “we would require you to put down money to get finance it with us”. He had no idea that we had requested the large down payments to reduces our notes. Also when we advised him that we were not paying what he was asking for he committed “can’t believe you will miss a deal for $250”, we responded you missing it for $250 why don’t you give in, he stormed out of the office speaking under his breath (very unprofessional). We finally finish making the deal with our salesman and never saw the sals manager again (we assumed, he was too embarrassed to face us and realized that if he would treat people nice we can come to an agreement we are all happy with).

Very Good

Great and fast service

Early morning drop off was simple and vehicle wad ready ahead of time

I will always come back for more.

Always remember us and very helpful

Awesome experience, thanks to Chris Nguyen

Service Manager Mike provided me with great customer service.

Good

We been having this problem with this car since we purchased it. We brought it back to you guys, it was told that it's fix now but in December the problem returned. We love the vehicle but we don't need a car that will have bigger problems later.

Fast and friendly emp

Chris was very knowledgeable about his product. I have never bought a diesel truck before and he talked me through the differences.

I had a 1:00 pm appointment set and got there at 12:45 pm they didn’t take me until after 1. I purchased a package of 3 oil change and tire rotation and what should I do have taken maybe an hour I didn’t get out of there until after 3 that I had to leave work for that long when it should have been an hour. Then I get back home to check to see if my tires were rotated and they definitely did not rotate them so what I paid for they didn’t even do and took way too long to do. Very disappointed with this service at the dealership

Love the service! Love coming here.

The truck purchase went extremely smooth, I was in and out in near record time.

They always do a great job!

.

Great

It was good overall.

Chris was extremely knowledgeable about the Equinox I bought. The vehicle is great. The normal back and forth between purchaser and seller didn’t happen so I didn’t get as good a price as I’d hoped.

Melissa never tried to sell us a car she helped us find the one we were looking for. The entire team was greeting you, holding doors and stopping in to introduce themselves. Everyone was great.

I purchased my Chevy Malibu from this dealership and I have had the best experience everytime I have come for service. This is the only dealership I will come to for service for my vehicle. I appreciate the service staff for the great job they are doing.